Thank you for shopping at authmart.shop. Please read this Refund and Exchange Policy carefully before making a purchase, as it applies to all digital products sold on our website.
1. Nature of Digital Products
Authmart.shop sells non-tangible, digital goods, including but not limited to:
- Software and applications
- License keys and activation codes
- Digital subscriptions
- Downloadable files or access credentials
Once delivered, digital products cannot be physically returned.
2. No Refund Policy for Digital Goods
Due to the nature of digital products, all sales are final, and refunds are not provided once:
- The product has been delivered
- A license key or activation code has been issued
- Access to the software, file, or service has been granted
This policy helps prevent misuse, copying, or unauthorized distribution of digital products.
3. Eligibility for Refund (Exceptional Cases)
Refunds may be considered only in the following situations:
- The digital product was not delivered within the maximum delivery timeframe (24 hours)
- The product delivered is completely different from what was described on the product page
- The license key or file provided is invalid or non-functional, and our support team is unable to resolve the issue
Refund requests must be submitted within 48 hours of purchase.
4. Exchange Policy
We offer replacement or exchange instead of refunds where applicable.
You may be eligible for an exchange if:
- You received an incorrect product
- The license key is invalid or already used
- The file is corrupted or inaccessible
In such cases, we will provide:
- A replacement license key, or
- Access to the correct product, or
- Technical assistance to resolve the issue
Exchanges are processed after verification by our support team.
5. Non-Refundable Situations
Refunds or exchanges will not be provided in the following cases:
- Change of mind after purchase
- Incompatibility with your device, system, or software version
- Failure to read product descriptions or system requirements
- Accidental purchase or duplicate orders
- Delays caused by incorrect email address provided by the customer
6. Refund Processing Time
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on the payment provider or bank
7. Chargebacks & Disputes
Customers are encouraged to contact our support team before filing a chargeback or payment dispute.
Un authorized chargebacks may result in:
- Account suspension
- Permanent loss of access to purchased products
8. How to Request a Refund or Exchange
To request support, please contact us with:
- Order number
- Registered email address
- Description of the issue
- Screenshots or error messages (if applicable)
Contact us at: [support@authmart.shop or call us]
9. Policy Updates
Authmart.shop reserves the right to modify this Refund and Exchange Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.